Refund policy
Return & Refund Policy
Last Updated: August 2026
At BagMood, customer satisfaction is important to us. We want you to feel confident when purchasing from our store, which is why we offer eligible customers a 30-day return and refund policy.
This policy applies to purchases made directly through BagMood.site.
1. 30-Day Return Period
You may request a return within 30 days of receiving your order.
To request a return, contact us at:
Please include your order number, the email address associated with your purchase and the reason for your return.
2. Return Eligibility
For change-of-mind returns, the product should generally:
- Be returned within 30 days of delivery
- Be unused and unworn
- Be in substantially the same condition in which it was received
- Include original accessories, components and packaging where reasonably possible
- Not show signs of misuse, deliberate damage or excessive wear
Please do not send a return without first contacting our customer support team.
3. Free Returns
BagMood provides free returns for eligible orders within the 30-day return period.
Once your return request has been approved, our customer service team will provide instructions regarding the return process.
Returns sent to an address without prior authorisation may experience delays in processing.
4. Damaged, Defective or Incorrect Products
Please inspect your order when it arrives.
If your product arrives damaged, defective, materially different from its description or if you receive an incorrect item, contact us as soon as possible at:
Please include your order number and, where appropriate, photographs clearly showing the issue.
Our team will review the request and provide an appropriate solution.
Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws, including the Australian Consumer Law where applicable.
5. Refunds
Once your approved return has been received and inspected, we will notify you regarding the status of your refund.
When approved, refunds will normally be issued to the original payment method used for the purchase.
The amount of time required for a refund to appear in your account may vary depending on your bank, card issuer or payment provider.
6. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to process your cancellation request before the order is prepared or dispatched.
If the order has already been dispatched, cancellation may no longer be possible. You may instead request a return after receiving your order in accordance with this policy.
7. Exchanges
If you would like another style or item, contact us at support@BagMood.site.
Depending on product availability, our team will advise whether an exchange can be arranged or whether a return and new order would be the more appropriate option.
8. Refunds for Shipping
Standard worldwide shipping offered by BagMood is free.
If an optional paid shipping service is offered in the future, any refund of that additional shipping charge will depend on the circumstances of the order and applicable law.
9. Lost or Missing Returns
Customers should follow the return instructions provided by BagMood and retain any available return receipt or tracking information until their refund has been completed.
10. Consumer Rights
Our voluntary 30-day return policy is provided in addition to any statutory rights you may have.
Australian Consumer Law provides consumers with certain automatic guarantees and remedies when products fail to meet required standards, and a store policy cannot override those mandatory rights.
11. Contact Us
For returns and refunds:
BagMood
25 Corunna Rd
Stanmore NSW 2048
Australia
Email: support@BagMood.site
Phone: 0461 992 734
Website: BagMood.site