Shipping policy
Shipping Policy
Last Updated: August 2026
Thank you for shopping with BagMood.
We aim to make receiving your favourite bags simple and convenient by providing free worldwide shipping on eligible orders placed through BagMood.site.
1. Shipping Coverage
BagMood ships to customers worldwide.
Shipping is provided free of charge for standard eligible orders.
In rare cases, delivery to certain destinations may be restricted because of carrier limitations, customs restrictions, local laws or other circumstances outside our reasonable control.
If we are unable to ship an order to your destination, we will contact you regarding available options.
2. Estimated Delivery Time
Our estimated delivery timeframe is:
7–10 days
Delivery times are estimates and are not guaranteed unless expressly stated otherwise at checkout.
Actual delivery times may vary due to:
- Destination country or region
- Customs processing
- Local postal services
- Carrier delays
- Severe weather
- Public holidays
- Incorrect or incomplete addresses
- Unexpected transportation disruptions
3. Order Processing
Orders must be successfully confirmed and paid before fulfilment can begin.
Once an order has been prepared for shipment, customers may receive shipping or tracking information where tracking is available.
4. Tracking Information
Where available, tracking details may be sent to the email address associated with the order.
Tracking updates can occasionally take time to appear after a shipment has been handed to the carrier.
5. Shipping Addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Before submitting your purchase, please confirm:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal code
- Country
- Contact details
If you discover an error in your shipping address, contact support@BagMood.site as quickly as possible.
We cannot guarantee that an address can be changed once an order has entered fulfilment or has been dispatched.
6. International Orders
International orders may be subject to customs procedures or local import requirements.
Where taxes, customs charges or import duties are imposed separately by the destination jurisdiction and are not collected at checkout, responsibility for such charges may rest with the recipient as permitted by applicable law.
7. Delivery Delays
Although our normal estimated delivery timeframe is 7–10 days, circumstances outside our reasonable control can occasionally cause delays.
If your order is significantly delayed, please contact us and we will assist you in reviewing the available tracking or shipping information.
8. Lost Packages
If tracking indicates an unusual delay or you believe your package may have been lost, contact:
Please provide your order number and shipping information.
Our team will investigate the situation and determine the appropriate next steps.
9. Packages Marked Delivered
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend first checking:
- Around the delivery location
- With household members
- With neighbours where appropriate
- With building management or reception
- With the local carrier
If the parcel is still missing, contact us and we will assist where reasonably possible.
10. Damaged Packages
If your product arrives damaged, please contact us as soon as possible and include photographs of the item and packaging where appropriate.
Claims relating to defective products will also be handled consistently with our Return & Refund Policy and any applicable consumer rights.
11. Contact Us
For shipping enquiries:
BagMood
25 Corunna Rd
Stanmore NSW 2048
Australia
Email: support@BagMood.site
Phone: 0461 992 734
Website: BagMood.site